SHIPPING POLICY:

1. Shipping within India:

At Krystal Touch, shipping costs are determined based on the customer's destination. The shipping cost will be calculated and added during the checkout process.

2. Shipping Times:

Shipping times vary based on factors like product availability and order volume. Typically, orders are processed and shipped within 2 - 5 business days.

3. Order Tracking:

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. This tracking number enables you to monitor your order's progress as it travels to your destination.

4. Shipping Carriers:

We collaborate with reputable shipping carriers for order deliveries. The specific carrier used depends on your location and the items you've purchased.

5. Address Accuracy:

Please ensure your shipping address is accurate and complete. Krystal Touch is not liable for packages lost or delayed due to incorrect or incomplete addresses provided by customers.

6. Delivery Issues:

Encountering problems with your order's delivery? Contact our customer support team at support@krystaltouch.in. We are committed to resolving issues promptly and ensuring your order reaches you satisfactorily.

7. Delayed or Missing Shipments:

In rare cases of shipping delays due to unforeseen circumstances (e.g., extreme weather, carrier disruptions), contact us if your shipment is significantly delayed or missing. We will initiate an investigation and take appropriate action.

8. Shipping Questions:

Have questions or concerns about your order's shipping? Feel free to reach out to our customer support team - support@krystaltouch.in. We are here to assist you and provide the necessary information you require.