Understanding Our Shipping Policy

SHIPPING POLICY:

1. Shipping within India:

At Krystal Touch, shipping costs are determined based on the customer's destination. The shipping cost will be calculated and added during the checkout process.

2. Shipping Times:

Shipping times vary based on factors like product availability and order volume. Typically, orders are processed and shipped within 2 - 5 business days.

3. Order Tracking:

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. This tracking number enables you to monitor your order's progress as it travels to your destination.

4. Shipping Carriers:

We collaborate with reputable shipping carriers for order deliveries. The specific carrier used depends on your location and the items you've purchased.

5. Address Accuracy:

Please ensure your shipping address is accurate and complete. Krystal Touch is not liable for packages lost or delayed due to incorrect or incomplete addresses provided by customers.

6. Delivery Issues:

Encountering problems with your order's delivery? Contact our customer support team at support@krystaltouch.in. We are committed to resolving issues promptly and ensuring your order reaches you satisfactorily.

7. Delayed or Missing Shipments:

In rare cases of shipping delays due to unforeseen circumstances (e.g., extreme weather, carrier disruptions), contact us if your shipment is significantly delayed or missing. We will initiate an investigation and take appropriate action.

8. Shipping Questions:

Have questions or concerns about your order's shipping? Feel free to reach out to our customer support team - support@krystaltouch.in. We are here to assist you and provide the necessary information you require.

Clear Delivery Timeline

Our Shipping Policy is designed to provide a clear delivery timeline for all orders. When you place an order, you can expect to receive it within the specified timeframe based on your location. However, please note that unexpected delays may occur during peak seasons or due to unforeseen circumstances. Therefore, we encourage our customers to plan ahead, especially for special occasions.

Shipping Charges Explained

We believe in transparency, so our Shipping Policy includes a detailed explanation of shipping charges. Charges may vary based on the shipping method you choose, the weight of your package, and the delivery destination. Because of this, it's essential to review your shipping options during checkout to find the best fit for your needs and budget.

International Shipping Options

Under our Shipping Policy, we offer international shipping to various countries. However, shipping times and costs may differ compared to domestic orders. Customers are responsible for any customs duties or taxes levied by their country upon arrival. Therefore, it's crucial to familiarize yourself with your local import regulations to ensure a smooth delivery experience.